It is the aim of the company to maintain its core values. Two of these core values are to commit to service excellence, and to be enthusiastic about continuous improvement.
Where a doctor or patient needs to raise a complaint about service levels they should contact Cyril Taylor, Director of Laboratory Compliance, or Annette Wilkinson, Director of Service, at firstname.lastname@example.org giving details of the complaint.
The information forwarded will be treated as confidential and investigated by the above persons. This process will link into Quality Management procedure for incident investigation. Corrective and preventative actions will be introduced where indicated.